EXCHANGE & RETURNS

 

Thanks for shopping at Malgoco®. If you are not entirely satisfied with your purchase, you can return them to us within 14 days of receipt.
All return items must be unused and in the same condition that you received it. It must also be in the original packaging. 

 How can I return an item for refund or exchange?

1. Contact us

Please send your refund / exchange request by email to hello@malgoco.com explaining the reason for the return and we'll provide you with instructions on how to send the article(s) to us. Please provide us with your personal details (name, address and telephone number), order number, and item details.


2. Ship your return. 

Prepare you return pack and ship it to Malgoco® Eyewear.
You will be responsible for paying for your own shipping costs for returning your item.
Please consider sending all return packages with a trackable / insured service, as we cannot take responsibility for items damaged or lost in the return transit.
Please ensure all returned goods are well packaged, to avoid any damage during transit.


3. Method of refund

Once we receive your item, we will inspect it and notify you that we have received your returned item. After our quality check we will inform you about the eligibility or not of your refund. If your return is approved, we will initiate a refund to your credit card or original method of payment.
Credit Card Payment: the refund will be made on the same credit card used for the purchase; the necessary refund time depends on your bank.
PayPal Payment: the refund will be visible on your PayPal account within 48 hours of receiving the email confirming the refund.
Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.


4. Method of exchange

To exchange a Malgoco® item, the same Returns policy applies. A confirmation email will be sent to you once the item(s) you wish to exchange have arrived and have been processed. You will be informed about the new dispatch. 
For exchanges, you will be responsible for the cost of shipping the old item back to Malgoco and the exchanged item to your shipping address. The difference in the cost of the first item with the exchanged item will be added/deducted from the cost of shipping, if applicable.

 

Contact Us 

If you have any questions on how to return your item to us, contact us hello@malgoco.com